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WhatsApp has announced that it has purged more than 71 lakh accounts during September in India for issues related to abuse or harmful behaviour on the platform. The accounts were removed in compliance with the IT rules.
According to WhatsApp’s latest India monthly report, out of the 71.1 lakh accounts, 25.7 lakh accounts were proactively banned before any reports from users.
“Between 1 September, 2023 and 30 September 2023, 71,11,000 WhatsApp accounts were banned. 25,71,000 of these accounts were proactively banned, before any reports from users,” it said.
WhatsApp received six orders from the Grievance Appellate Committee between September 1-30, the Meta-owned company complied with all six orders.
WhatsApp received over 10,000 reports
WhatsApp said that it received 10,442 user reports spanning across account support (1,031), ban appeal (7,396), other support (1,518), product support (370) and safety (127) in September. During this period, 85 accounts were actioned based on the reports received.
“Accounts Actioned” means WhatsApp took remedial action based on the complaints received. Taking action denotes either banning an account or a previously banned account being restored.
WhatsApp also said that reports may have been reviewed but not included as ‘Actioned’ for many reasons.
These could include the user needing assistance to access their account or to use some features, user-requested restoration of a banned account and the request denial, or if the reported account does not violate the laws of India or WhatsApp’s Terms of Service.
The report also said that WhatsApp responds to all grievances received except in cases where a complaint is deemed to be a duplicate of a previous ticket.
According to WhatsApp’s latest India monthly report, out of the 71.1 lakh accounts, 25.7 lakh accounts were proactively banned before any reports from users.
“Between 1 September, 2023 and 30 September 2023, 71,11,000 WhatsApp accounts were banned. 25,71,000 of these accounts were proactively banned, before any reports from users,” it said.
WhatsApp received six orders from the Grievance Appellate Committee between September 1-30, the Meta-owned company complied with all six orders.
WhatsApp received over 10,000 reports
WhatsApp said that it received 10,442 user reports spanning across account support (1,031), ban appeal (7,396), other support (1,518), product support (370) and safety (127) in September. During this period, 85 accounts were actioned based on the reports received.
“Accounts Actioned” means WhatsApp took remedial action based on the complaints received. Taking action denotes either banning an account or a previously banned account being restored.
WhatsApp also said that reports may have been reviewed but not included as ‘Actioned’ for many reasons.
These could include the user needing assistance to access their account or to use some features, user-requested restoration of a banned account and the request denial, or if the reported account does not violate the laws of India or WhatsApp’s Terms of Service.
The report also said that WhatsApp responds to all grievances received except in cases where a complaint is deemed to be a duplicate of a previous ticket.
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