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It’s India-specific, but there’s a catch
OnePlus has confirmed to Android Authority that it will offer lifetime free screen replacement to its customers in India. In addition to this, select users may also get eligible for upgrade discounts.
OnePlus spokesperson told Android Authority that “lifetime screen warranty on all affected devices.” The spokesperson further clarified that the screen replacement warranty offer is only applicable in India at the moment.
Here’s the complete statement:
“We realise that this issue has caused a great deal of inconvenience to the affected users, and we apologize for it. In line with our unwavering commitment, we encourage users to visit the nearest OnePlus service centre for device diagnosis, and we will provide free screen replacement for all devices affected by the situation. On select OnePlus 8 and 9 Series devices, we are also offering a voucher that will provide the user with a fair percentage of the device value to upgrade to a new OnePlus device. In light of the current situation, we are now offering lifetime screen warranty on all affected devices. Thank you for your understanding and support.”
OnePlus further clarified that the “lifetime screen warranty” applies to any OnePlus phone affected by the green line issue in India, not just selected devices.
List of OnePlus smartphones that are eligible for lifetime screen replacement warranty
- OnePlus 8 Pro
- OnePlus 8T
- OnePlus 9
- OnePlus 9R
This means owners of these OnePlus devices can get their phone’s display replaced for free if the display is affected by the green line issue.
OnePlus is proposing an upgrade
In addition to the free screen replacement warranty, OnePlus is also offering owners of the OnePlus 8 Pro, OnePlus 8T, OnePlus 9 and OnePlus 9R with green line defects in their phone a free upgrade voucher for the new OnePlus smartphone. Also, these upgrade vouchers are applicable to buyers in India only.
Here are the complete details of the voucher value users can get:
To avail of this upgrade offer, buyers are supposed to buy the new OnePlus phone via the company’s official website and not online or offline retail channels. Additionally, OnePlus is also offering additional discount benefits if the customer chooses to buy a OnePlus 10R smartphone.
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